Can I get my money back if I cancel my flight with Etihad?

Whether you can get your money back when canceling a flight with Etihad Airways depends on several factors:

• Fare Type: Etihad offers different fare types (e.g., Basic, Value, Comfort, GuestSeat, Deluxe, First Class), and each has its own refund rules.

  • Basic Fares: Generally non-refundable, unless you cancel within the 24-hour grace period.

  • Value, Comfort, and GuestSeat Fares: Usually refundable, but cancellation fees apply.

  • Deluxe and First Class Fares: Often allow free cancellation.

• When you cancel:

  • Within 24 hours of booking: Etihad has a 24-hour cancellation policy for all direct bookings. If you cancel within this timeframe, you can receive a full refund, regardless of the fare type (even Basic fares), provided the booking was made at least 7 days before the flight departure.

  • After 24 hours of booking: Cancellation fees will apply for most refundable fares. These fees can vary based on the fare type and how close to departure you cancel. For example, cancellations within 96 hours of your flight may incur an additional 10% fee on top of a flat cancellation fee.

  • Within four hours of departure: A "no-show" fee may be applied in addition to any cancellation fees. It's best to cancel as soon as possible if you know you won't be flying.

• Who you booked with:

  • Directly with Etihad: You can manage your booking and request a refund through flyfairtravels.com or by contacting their customer service or live chat.

  • Through a travel agent or third party: You'll need to contact them directly to process the cancellation and refund.

• Etihad initiated changes/cancellations: If Etihad cancels or significantly changes your flight (e.g., departure time changes by 30 minutes or more, arrival delayed by over an hour, missing a connecting flight due to changes, rebooked to a lower cabin), you will typically be offered options including a full refund.

• Special Circumstances: Etihad may waive cancellation fees in specific situations, such as the death of a passenger or an immediate family member, with proper documentation.

How to request a refund:

1. Online (quickest way): Visit etihad.com/manage, enter your flight details, and select "Cancel/refund."

2. Live Chat: Use their live chat feature for assistance.

3. Contact your travel agent: If you booked through one.

Refund processing time:

• Credit/debit card refunds: Typically within 21 days.

• Other payment methods: Up to 45 business days.

Etihad Credit: As an alternative to a refund, you might be offered Etihad Credit, which converts the cost of your flight into credit for future flights or extras with Etihad.

Important Note: Always check the specific fare rules of your ticket before you book, as these will clearly outline the refund conditions and any applicable fees.