Can You Get Your Money Back? Aegean Airlines Refund Rules

Can I Get a Refund from Aegean Airlines?

Aegean Airlines offers several options for refunds and cancellations, depending on the ticket type, fare conditions, and the circumstances surrounding the request. Understanding the Aegean airline's refund policy is essential to determine if you're eligible for a refund and how to proceed.

Refund Eligibility

Aegean Airlines’ refund policy varies based on the type of ticket purchased:

1. Refundable Tickets: If you purchased a refundable ticket, you are eligible for a refund regardless of the reason for cancellation. However, cancellation fees may apply depending on the terms and conditions of the fare.

2. Non-Refundable Tickets: For non-refundable tickets, refunds are generally not allowed. However, certain exceptions may apply, such as cancellations due to government-imposed travel restrictions, medical emergencies, or airline-initiated changes (e.g., flight cancellations or significant schedule changes).

3. Flex and Business Class Tickets: Tickets under the Flex and Business Class categories often provide more lenient refund and cancellation policies, including the option to receive a full or partial refund.

   
   

How to Request a Refund

Follow these steps to initiate a refund request with Aegean Airlines:

1. Visit the Aegean Airlines Website: Go to the official website and navigate to the "Manage Booking" section.

2. Log In to Your Account: Enter your booking reference and last name to access your reservation.

3. Select the Refund Option: If your ticket is eligible for a refund, you will see the option to request it. Complete the required information and submit the request.

4. Contact Customer Service: For cases not covered online, contact Aegean Airlines' customer service team directly via phone, email, or live chat.

5. Submit Supporting Documents: If your refund request is due to exceptional circumstances (e.g., medical reasons), provide relevant documentation to support your claim.

   
   

Refund Processing Time

The processing time for refunds may vary:

• Online Refund Requests: Typically processed within 7-14 business days.

• Exceptional Cases: Refunds requiring manual review may take longer, often up to 30 days.

• Credit Card Payments: Refunds are credited back to the original payment method, depending on your bank’s processing time.

Cancellation Fees

Cancellation fees depend on the fare type and the time of cancellation:

• Refundable Tickets: Fees may apply, but they are often lower than those for non-refundable tickets.

• Non-Refundable Tickets: While the ticket cost may not be refunded, you may still be eligible for a refund of unused airport taxes.

Tips to Maximize Refund Opportunities

1. Review Fare Conditions: Check the terms and conditions of your ticket before booking to understand refund eligibility.

2. Purchase Travel Insurance: Travel insurance can cover non-refundable ticket costs in case of unforeseen circumstances.

3. Act Quickly: Initiate refund requests as soon as possible to avoid additional fees.

4. Be Polite and Persistent: If dealing with customer service, maintain a courteous tone and follow up if necessary.

   
   

Q&A: Aegean Airlines Refund Policy

Q1: What happens if Aegean Airlines cancels my flight?

If Aegean Airlines cancels your flight, you are entitled to a full refund or a free rebooking. You may also be eligible for compensation under EU regulations if the cancellation occurs less than 14 days before departure.

Q2: Can I get a refund for unused taxes on a non-refundable ticket?

Yes, you can request a refund for unused airport taxes even if your ticket is non-refundable.

Q3: How do I request a refund for medical emergencies?

Submit your refund request along with medical documentation, such as a doctor’s certificate, via the Aegean Airlines customer service channel.

Q4: Are promotional fares refundable?

Promotional fares are often non-refundable. However, check the specific terms and conditions of your ticket for details.

Q5: Can I get a refund if I miss my flight?

Refunds are generally not available for missed flights unless covered by a refundable fare or exceptional circumstances.

Q6: Does Aegean Airlines charge a refund processing fee?

Processing fees may apply depending on the ticket type and reason for cancellation. These fees are typically deducted from the refund amount.

Understanding Aegean Airlines' refund policy ensures you know your rights and options. Always review your ticket’s terms and conditions before booking and consider purchasing flexible fares or travel insurance to minimize risks.