Understanding Etihad Airways’ Cancellation Policy

Etihad Airways allows passengers to cancel flights, but the refund eligibility and cancellation fees depend on the fare type, route, and timing of the cancellation.

Etihad offers four major fare types:

• Economy Deal

• Economy Saver

• Economy Flex

• Business / First Class

Generally, Flex and Premium fares are more flexible, while Saver and Deal fares may have strict cancellation rules or may be non-refundable.

Key Points of Etihad Airways’ Cancellation Policy

1. Free Cancellation Within 24 Hours

• Etihad offers a 24-hour risk-free cancellation window.

• If you book directly through Etihad and cancel within 24 hours, you can get a full refund, no questions asked.

• This applies as long as the booking was made at least 7 days before the departure date.

2. Cancellation After 24 Hours

• If you cancel after 24 hours, cancellation fees may apply based on your fare class.

• Economy Deal tickets may not be refundable at all.

• Flex fares usually allow cancellations with lower fees or full refunds.

3. Non-Refundable Tickets

• Some discounted fares are non-refundable, which means you will not receive any money back if you cancel.

• You may still be eligible for a travel voucher or to change the flight for a fee.

How to Cancel an Etihad Airways Flight

You can cancel your Etihad booking in a few simple steps:

Option 1: Online (Recommended)

1. Visit Etihad’s official website.

2. Click on “Manage My Booking.”

3. Enter your booking reference and last name.

4. Select the flight you want to cancel and follow the instructions.

Option 2: Etihad Mobile App

• Download the app and log in.

• Go to your bookings and cancel your flight.

Option 3: Customer Support

• Call Etihad customer service if you need personal help or booked through a travel agent.

• Keep your booking details ready.

Etihad Travel Voucher Option

If you're not eligible for a cash refund, Etihad may offer a travel voucher for the value of your ticket. This voucher can be used for a future flight and is valid for up to 12 months.

Refund Timeline

• Refunds are usually processed within 14 to 30 business days.

• The refund will be sent to your original payment method.

• Refunds may take longer if booked through a third-party agency.

Important Tips

• Always read the fare conditions before booking your ticket.

• Consider booking flexible fares if your plans are uncertain.

• Travel insurance may help cover non-refundable costs if you cancel due to emergencies.

FAQs – Etihad Airways Cancellation Policy

Q: Can I cancel my Etihad flight for free?A: Yes, if you cancel within 24 hours of booking and the flight is more than 7 days away.

Q: What happens if I cancel after 24 hours?A: You may receive a partial refund, travel voucher, or no refund, depending on your fare class.

Q: How do I know if my ticket is refundable?A: You can check your ticket type in your confirmation email or under “Manage My Booking” on Etihad’s website.

Final Thoughts

So, what is the cancellation policy of Etihad Airways? In short, it depends on when you cancel and the type of ticket you purchased. Flexible fares offer more refund options, while basic economy fares are more restricted. Etihad’s 24-hour free cancellation rule is a great safety net for last-minute changes.

Always review the fare rules before booking and use the online tools for quick cancellations or changes.